"Our business in life is not to get ahead of others, but to get ahead of ourselves, to break our own records, to outstrip our yesterday by our today." --Stewart B Johnson In life, some organizations are like battleships: they make turns gradually over time. Others are more like motorcycles, easily zipping left or right Keep Reading...
I grew up writing thank-you notes. Real, honest-to-goodness, pen-and-ink, stamped and posted letters. More than simple habit, it's about what the commitment to expressing your thoughts and feelings in writing says about the character of the writer. About the joy such notes bring to the reader. Taylor Mali Marcus owns several small businesses. In one, Keep Reading...
Gong Xi Fa Cai! Yesterday ushered in the lunar year of the monkey which aligns perfectly with our core value of Owning the Monkey. "We own our challenges, and provide holistic, well-rounded solutions." As individuals and as a company, we believe that instead of putting the monkey on someone else's back, you take that monkey, and you Keep Reading...
[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Photo courtesy of Flickr user 3dpete Have you ever had a customer outright reject a reasonable suggestion and realized that they were doing so because, at some point, they were given Keep Reading...
[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Black hole photo courtesy of NASA How many times have you, as a customer, been on a service call or in a store, had a frustrating experience, and told the representative Keep Reading...
Every day we encounter case after case that require straightforward resolutions. But every [fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Image courtesy of Mattes once in a while, a more convoluted case will pop up that pits our Keep Reading...
As we help each of our companies on their journeys to success, there are a lot of lessons each of us have learned along the way. Some have been easy while others have been more difficult, but their end results are helping to propel our arrivals at our goals. We've asked company owners and customer Keep Reading...
As we wind down the holiday shopping season, chances are the customers’ crises are rolling in [fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] ©Copyright Ian S and licensed for reuse under Creative Commons License faster than ever. Our Keep Reading...
If you take stock of your employees, how many of them are in customer service? What percentage[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Image courtesy of Yoel Ben-Avraham of your company is dedicated to service? One common Keep Reading...
It’s no secret that having empathy, the ability to experience a situation from another’s point of[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Image courtesy of Lorenz Kerscher view, is one of the key ways in which we Keep Reading...
