When we think of industries that have phenomenal customer service, airlines may not be what immediately comes to mind. However, JetBlue has made it their mission to ensure their customers have not only an excellent travel experience, but an excellent time interacting with their various customer service teams. They do so by carrying their commitment Keep Reading...
Have you ever had a customer that can't seem to stop apologizing? Whether this is due to true embarrassment or a desire to not seem an inconvenience is not as important as how we handle these cases. Our job is to help our customers relax and feel comfortable. Here are some easy ways to do Keep Reading...
Customer service can grind us down as we go through case after case. However, we do not have the luxury of allowing ourselves to be any less fresh or positive for one customer than another. But what can we actively do to ensure that we can brush off the tough cases and maintain our positive Keep Reading...
The age old adage of "the customer is always right" is thrown around a lot in conversations about how to provide great service, but what does it mean in reality? What are concrete ways to show a customer that she's always right? Tiffany recently switched telecommunications providers. She made the move from a big, national Keep Reading...
[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Photo by NYPhotographic A chill may be in the air, but sales are about to heat up as the holiday season explodes at the start of November. Everyone in customer Keep Reading...
There are certainly a good number of cases that come through customer service because customers' errors have created problems for them or another company has dropped the ball, leaving them in a bind. They then reach out to us, hoping that something can be done in order to fix the situation. While not every case Keep Reading...
[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Image by nyphotographic.com Did you know that this week, October 3-7, is National Customer Service Week? It is! And this means that we have a perfect opportunity to refocus our Keep Reading...
Whenever a customer encounters anyone from your business, what do they want to hear? In simplest terms, they want to hear “Yes”. If a customer has a need or a want, hearing “Yes” not only meets their immediate expectations, it also makes them feel special. Customizing the customer experience for the needs of each individual Keep Reading...
Reading inspiring customer service stories are an excellent way to focus our efforts on wowing our customers and remind us to connect with them whenever possible. Here are three such stories. The first involves a customer by the name of Kelly Kinkel. She had purchased a coat from online retailer, Zulily. However, when it arrived, Keep Reading...
Before anything else, preparation is the key to success. --Alexander Graham Bell Summer has ended and fall is in the air. That means that the busiest time of year for customer service, the holiday season, is rapidly approaching. Is your team ready for the increased workload that’s soon to begin? Train [fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" Keep Reading...
