You Need This to Provide Excellent Service

We all know that being on the front lines of customer service can be a challenge.  Representatives are faced with expectations of extensive product knowledge, policy and procedure adherence, dealing with displeased customers, and delivering every answer and every solution with the utmost friendliness.  We've previously discussed various ways to prevent service representative burnout, but Keep Reading...

How to Right the Ship

Not every company begins with a laser focus on customer service. Some have added a customer service component in response to growth rather than in anticipation of it. Still others have an aggressive growth strategy that encouraged cost containment via a lack of a full-fledged service department or plan. In these and many other situations, Keep Reading...