Setting Meta Data for Live Chat Visitors

FuseDesk's Live Chat allows you to set custom meta data about your website visitors so your team can better assist your prospects and customers. For example, you might want to set what Membership Level a logging in Member has. Or what company a logging in user works for. Or what version of your app a Keep Reading...

Pre-Setting a Visitor’s Name on Live Chat

If you already know some information about your website visitors, for example if they're logged into your membership site, you can easily pre-set their name for Live Chat using some ninja Javascript code. To make sure your code runs after our live chat has had a chance to initialize, use our FuseDesk Chat Namespace (FuseDeskChatNS) Keep Reading...