Not every company begins with a laser focus on customer service. Some have added a customer service component in response to growth rather than in anticipation of it. Still others have an aggressive growth strategy that encouraged cost containment via a lack of a full-fledged service department or plan. In these and many other situations, Keep Reading...
From its incorporation nearly two decades ago, Amazon.com has become a tour-de-force in the business world, both online and in the real world. Creating a retail empire from an online start-up, Jeff Bezos combined high-tech ingenuity with top of the line customer service. Amazon began its life as a nondescript little online retailer Keep Reading...
Business owners, managers and representatives all know the importance of a broad, natural smile and welcoming words, even when we can’t see the person we’re communicating with. What many people don’t realize is how vital friendliness is to credibility in the customer service world. To put it another way, which of these scenarios would you Keep Reading...
Although we don’t know the true nature of customer service through the ages, based upon some historical inquiries, we can speculate as to the development of customer service from our distant past into the modern day and beyond.* Clan of the Cave Rep Before money, the only business human beings engaged in was trading goods Keep Reading...
It may sound like a bold statement coming from a grocery store chain, but regional retailer H-E-B has used fiscal smarts and an unyielding devotion to serving the customer to gain a lock on the Texas and Mexico comestibles market. To the rest of the country, HEB might sound more like “huh?” But in Texas, Keep Reading...
[fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”] Photo Credit: Andrew Kubai Every now and then, even the most experienced rep comes across a situation which taxes our abilities as representatives of our companies and our skills as Keep Reading...
Sure, customer service may seem like a cushy job, but it has some very rough edges. Dealing with comments, questions, problems, and complaints on a day-to-day basis can take a psychological toll. A few common sense tips can keep your reps from burning out and passing the bad attitude on to your customers. Stress Management Keep Reading...
There is a certain subtlety to dealing with the intricate and sometimes intimate matters of business, especially customer support. Even as businesses have moved online, what we say, how we say it and how we back up our words becomes the backbone of our business. The Shadow of Our Words Since we can’t talk directly Keep Reading...
[fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”] Image Credit: Nate Bolt Customers can be very needy, and it’s vitally important to meet those needs. No matter the size of your business, every day we’re greeted by an Keep Reading...
You don’t need much of an imagination to put together a worst-case customer service scenario. Say a consumer is emailing your rep about a lapse in service. Something went wrong, maybe not horribly wrong, but wrong to the point of irritating your customer. Already cranky, the customer shoots off a message to your representative. All Keep Reading...
