Even as more and more service issues get routed through digital channels, interaction with customers over the phone is still at the very heart of customer service. A lot of providing that service relies on the extensive training representatives get on both the company and its products and the adoption of the corporate culture. However, Keep Reading...
I grew up writing thank-you notes. Real, honest-to-goodness, pen-and-ink, stamped and posted letters. More than simple habit, it's about what the commitment to expressing your thoughts and feelings in writing says about the character of the writer. About the joy such notes bring to the reader. Taylor Mali Marcus owns several small businesses. In one, Keep Reading...
Every second counts when you’re in the process of helping a customer, and here at FuseDesk, we’re fans of leaving the customer with a great impression of the company, from the moment your interaction begins, to the moment a support ticket is closed. Whether you’re on a call or just typing a customer support response Keep Reading...
