How to Put Customers at Ease

Have you ever had a customer that can't seem to stop apologizing?  Whether this is due to true embarrassment or a desire to not seem an inconvenience is not as important as how we handle these cases.  Our job is to help our customers relax and feel comfortable.  Here are some easy ways to do Keep Reading...

Apologies in the News – Anthem

“Customers don't expect you to be perfect.  They do expect you to fix things when they go wrong.” - Donald Porter, V.P., British Airways   We’ve spoken frequently on the importance of taking ownership of missteps and apologizing properly to repair (and even strengthen) the relationships with customers; and it just so happens that a Keep Reading...

Going Beyond “I’m Sorry”

[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Source: bluemoonartistry In life, when somebody wrongs you, the first thing you truly want is an apology.  A good one.  And your customers are no different when they feel they have Keep Reading...