Emails

Use the emails method to search for emails.

Request URL:

https://YOURAPPNAME.fusedesk.com/api/v1/emails/

Supported Methods: GET

Authorization: See Authorization

Return Codes: See Return Codes

Parameters:

Paramater	Required	Type	Default	Defined
bodylimit	no	int	150	How many characters of the email body to return back. You can also specify ‘all’ to return back the entire body. Caution: This could be a ton of data. It’s best to just get the summary and then only slurp in full emails when requested to do so.
caseid	no	int		Search for emails attached to a certain case
casenum	no	alphanumeric		Search for emails attached to a certain case number
limit	no	int	150	How many emails to return
orderby	no	alpha	date_recvd	How to sort the emails. By default, we return the cases sorted by the date they were received. You can also sort by emailid, contactid, companyid, date_recvd, or repid.

Sub-Methods:

• Unassigned Cases

  https://YOURAPPNAME.fusedesk.com/api/v1/emails/unassigned

Example Queries:

• Get all Unassigned Cases

  https://YOURAPPNAME.fusedesk.com/api/v1/emails/unassigned

Example JSON Response:

[
{
"thebody": "What is my order number?nn",
"emailid": "486344",
"contactid": null,
"companyid": null,
"casenum": null,
"caseid": null,
"from": "Elizabeth Smith <[email protected]>",
"to": "[email protected]",
"cc": "",
"bcc": "",
"subject": "Order number?",
"date_sent": "2012-05-22T12:57:38-04:00",
"date_recvd": "2012-05-22T12:57:38-04:00",
"repid": null
},
{
"thebody": "I can't log into the sales page - how can I order the product?nnBarbara Dreyernn",
"emailid": "486485",
"contactid": null,
"companyid": null,
"casenum": null,
"caseid": null,
"from": "Barbara Dreyer <[email protected]>",
"to": "[email protected]",
"cc": "",
"bcc": "",
"subject": "Can't log in",
"date_sent": "2012-05-22T13:27:42-04:00",
"date_recvd": "2012-05-22T13:27:42-04:00",
"repid": null
},
{
"thebody": "Hello,nnI didn't receive the welcome email mentioned on the call today and thenteacher said to contact you for assistance. Please advise when you have",
"emailid": "486537",
"contactid": null,
"companyid": null,
"casenum": null,
"caseid": null,
"from": "Karen <[email protected]>",
"to": "[email protected]",
"cc": "",
"bcc": "",
"subject": "Welcome Email?",
"date_sent": "2012-05-22T13:39:16-04:00",
"date_recvd": "2012-05-22T13:39:16-04:00",
"repid": null
}]