Use the departments method to create, update, and get info on all or one department.

API Documentation on Postman

Our API Documentation is now available on Postman which includes code samples, interactive documentation, and so much more.

View FuseDesk API Documentation on Postman...

Request URL:

https://YOURAPPNAME.fusedesk.com/api/v1/departments/

Supported Methods: GET, POST

Authorization: See Authorization

Return Codes: See Return Codes

Get a list of all Departments

Supported Methods: GET

Request URL: https://YOURAPPNAME.fusedesk.com/api/v1/departments/

Parameters: none

Department List Sub Methods:

  • all – get a list of ALL departments, both active and archived
    https://YOURAPPNAME.fusedesk.com/api/v1/departments/all
  • archived – get a list of all archived departments
    https://YOURAPPNAME.fusedesk.com/api/v1/departments/archived

Example JSON Response:

[
  {
    "departmentid": 268,
    "name": "Support",
    "repids": [
      1,
      2,
      3,
      4
    ]
  },
  {
    "departmentid": 272,
    "name": "Billing",
    "repids": [
      1,
      3
    ]
  },
  {
    "departmentid": 273,
    "name": "Affiliates",
    "repids": [
      3
    ]
  }
]

Get information on one Department

Supported Methods: GET

Request URL: https://YOURAPPNAME.fusedesk.com/api/v1/departments/DEPARTMENTID

Parameters: none

Example JSON Response:

 {
        "departmentid": 268,
        "name": "Support",
        "repids": [
            1,
            2,
            3,
            4
        ]
    }

Create a New Department

Supported Methods: POST

Request URL: https://YOURAPPNAME.fusedesk.com/api/v1/departments/

Parameters:

FieldTypeRequiredInfo
namestringYesThe name of your new department
repsarray or CSVNoThe IDs of the reps you want in the department
replytemplateintNoThe Infusionsoft Template ID of the default reply template
templatecategorystringNoThe Infusionsoft template category to use in this department
stalewarningintNoHow many hours to wait before a case goes from green to yellow
staleintNoHow many hours to wait before a case goes from yellow to red
feedbackdelayintNoHow many days to wait after a case is closed before asking for feedback
feedbacksampleintNoWhat percent of cases to request feedback on (0-100)
feedbacktemplateintNoThe Infusionsoft Template ID to send when asking for feedback

Update an Existing Department

Supported Methods: POST

Parameters: same as for creating a department (see above)

Request URL: https://YOURAPPNAME.fusedesk.com/api/v1/departments/DEPARTMENTID

Department Update Sub Methods:

  • archive – Archive the specified department https://YOURAPPNAME.fusedesk.com/api/v1/departments/DEPARTMENTID/archive
  • restore – Restore the specified department https://YOURAPPNAME.fusedesk.com/api/v1/departments/DEPARTMENTID/restore