Best practice sharing is an important part of capitalizing on better customer care while creating efficient support staff.
It is likely that 80% of support questions you receive are repeat or commonly asked questions. First, generate a list of the top 10-20 frequently asked questions. Then, create a well written template to address each question.
FuseDesk makes this process even better through the use of Infusionsoft merge fields and automation links.
Utilizing email templates will help you deliver better customer care and standardize responses, which may also improve return rates and cancellations.
For more details, this was covered in depth as a part of our April 2013, Mastermind Call.