Beyond the Phone – Uncommon Approaches to Service

Most companies out there now provide access to customer service in four basic ways: on the telephone, by email, through a website, and via social media. But there are less common ways to deliver service and engage your customers that are worth exploring. Lights, camera, action! Many companies are melding social media with their FAQs Keep Reading...

MasterMind Call: July, 2012

On this month's call, we cover the newly improved case and contact search; two new reports; how to reduce case assignment times, first response times and case resolution times; the visual new report picker; data caching and what you need to know; how to "unopen" a case; the upcoming rules and auto-assignment system; your questions; and more! Keep Reading...

MasterMind Call: May, 2012

On this month's call, we cover using interactive video surveys with Infusionsoft and FuseDesk, opening support tickets from voicemails, and integrating BaseCamp with Infusionsoft and FuseDesk. Helpful Links: QuiestionMine Interactive Video Surveys Basecamp for Project Management

Introduction to FuseDesk

How are Infusionsoft customers taking care of customer support ticketing and tracking? By using FuseDesk, of course. But what is FuseDesk? Find out in this 10 minute video exactly what FuseDesk does and how it can help you, too.