On this month’s call, we cover the newly improved case and contact search; two new reports; how to reduce case assignment times, first response times and case resolution times; the visual new report picker; data caching and what you need to know; how to “unopen” a case; the upcoming rules and auto-assignment system; your questions; and more!
https://youtube.com/watch?v=5VpLPA92Bs8%3Frel%3D0%26hd%3D1
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