From its incorporation nearly two decades ago, Amazon.com has become a tour-de-force in the business world, both online and in the real world. Creating a retail empire from an online start-up, Jeff Bezos combined high-tech ingenuity with top of the line customer service. Amazon began its life as a nondescript little online retailer Keep Reading...
You don’t need much of an imagination to put together a worst-case customer service scenario. Say a consumer is emailing your rep about a lapse in service. Something went wrong, maybe not horribly wrong, but wrong to the point of irritating your customer. Already cranky, the customer shoots off a message to your representative. All Keep Reading...
When something goes wrong, waiting for answers can be torture. We've all been there. Say your car breaks down on the highway. You call a tow truck and just sit there, waiting as valuable time evaporates in the exhaust-filled breeze. Eventually a big diesel truck latches onto your car, but by that time you're down Keep Reading...
FuseDesk started by allowing you to have a threaded interface for all related emails on a given case for a customer, but it keeps getting better. We're proud to announce that FuseDesk now supports adding notes to a case as well. What might you add case notes for?