New Support Ticket Notifications

This afternoon we rolled out a feature that has been requested by a number of our beta testers. When a case is assigned to a rep, the rep can now be notified via email. Rather not get the email notifications because you're always online and in FuseDesk? No problem. Update your preferences to say so Keep Reading... Upgraded to a Secure Server

On Thursday morning,'s servers switched over to secure servers and now use SSL for all application connections. This means when you're connecting to your support ticketing application, you'll be using a more secure connection than ever before. Just look for the lock icon in your browser to be reminded that you're on a Keep Reading...