Moving in the Right Direction

[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Image credit: RM Media Ltd. A seamless customer service experience is not simply born overnight. It is something that is continually worked on, forever moving us closer to excellence. We Keep Reading...

How to Up Your Game

The environment that we are currently doing business in is unprecedented: we deal with customers far beyond our communities, our branding and relationships often take place online, our first direct interaction with a customer might very well come when that customer has a problem, and the standards to which we are being held are constantly Keep Reading...

Getting to the Finish Line

As we wind down the holiday shopping season, chances are the customers’ crises are rolling in [fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] ©Copyright Ian S and licensed for reuse under Creative Commons License faster than ever. Our Keep Reading...

Best Practices – Rewards and Recognition

Keeping employees motivated in customer service can be a daunting task due to the inherent challenges of the job. But acknowledging and rewarding your employees is an invaluable way to keep them engaged and content. If you’re tired of the same old ideas, here are some approaches used by other companies to borrow or inspire Keep Reading...