A Smarter Measure of Success

We’ve talked in the past about metrics for satisfaction and what to do with them, but while we can all agree that the value of that data is far-reaching, there is also tremendous value in exploring things that are not quantifiable measurements of our customer service successes and failures.  Inviting a more organic, open-ended conversation Keep Reading...

Prepare for the Holidays in 5 Simple Ways

[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Photo by NYPhotographic A chill may be in the air, but sales are about to heat up as the holiday season explodes at the start of November.  Everyone in customer Keep Reading...

The Public Clock is Ticking!

There's an important shift happening in the word of customer service.  Have you heard about it? [fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Image by Julian Lim Gone are the days when a company could quietly track Keep Reading...