Working as a customer service representative can be a difficult job. It can be repetitive and stressful to deal with endless customer questions, problems, and even anger, but there are ways to protect your customer service representatives from burnout. Training Providing your customer service representatives with a strong foundation of knowledge is one of the Keep Reading...
Hiring an outstanding customer service team is the first step to providing legendary customer service. However, the hiring process is also one of the most challenging aspects of business. Here are 5 characteristics to look for when meeting with your candidates. 1. Friendly It might go without saying, but a customer service representative should be Keep Reading...
Few things instill fear and dread more in people than having to contact their credit card company’s customer service department. Whether it’s a billing issue, a lost card or an impending cancellation, many customers procrastinate initiating the inevitably unpleasant conversation that follows. However, one company has completely revamped its customer service program, and what used Keep Reading...