Have you ever had a customer that can't seem to stop apologizing? Whether this is due to true embarrassment or a desire to not seem an inconvenience is not as important as how we handle these cases. Our job is to help our customers relax and feel comfortable. Here are some easy ways to do Keep Reading...
There are certainly a good number of cases that come through customer service because customers' errors have created problems for them or another company has dropped the ball, leaving them in a bind. They then reach out to us, hoping that something can be done in order to fix the situation. While not every case Keep Reading...
We've all seen them: the stories of outstanding customer service that hit social media and suddenly grow to an audience of epic proportions. It's fantastic and it's fun, but it seems unattainable. The customer service equivalent of hitting the lottery. And we may blame our heretofore lack of viral-worthy opportunities on our perception that our Keep Reading...
When people are asked to list off industries from which they expect great customer service, car rental companies might not be on the shortlist. But the opportunities for excellent customer service abound and great customer service employees, like John Goodlett, know it. This summer, Coty Vincent was the victim of a traffic accident at the Keep Reading...
“A journey is best measured in friends, rather than miles.” – Tim Cahill Maria crisscrosses the country on a regular basis for her work. It's an existence that comes with all of the normal trials and tribulations of travel, things that an experienced traveler lets roll off her back. But on a recent trip, Maria Keep Reading...
Have you ever had a meeting where you and your team has tried to come up with ways to do something great for your customers and had a hard time coming up with ideas? An easier solution may be to find inspiration in your customers and their stories rather than a big campaign push to Keep Reading...
[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Image courtesy of Юкатан What common quality do nearly all of the news stories about incredible customer service have in common? They are stories born from representatives and companies reacting Keep Reading...
