In customer service stories, we often hear about exceptional circumstances that compel a representative to provide service far out of the norm. But, like we've frequently discussed, quality service has to be consistently pursued day in and day out. Heidi, who works for the grocer Trader Joe's, shared her approach to ensuring a constant delivery Keep Reading...
A lot of stories about great customer service focus on grand gestures, but it is the sustained, day to day delivery of good deeds that make a company's service reputation excellent. We asked people this week to share an excellent experience they have had or heard about and these are the simple but lovely responses Keep Reading...
There are very few positions in business that are as counter intuitively aligned as customer service. We may be employed by the company, but our primary focus must be on taking care of the customer. We are akin to serving as ombudsmen and our duty is to protect the interests of our customers so that Keep Reading...
[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Photo credit: Say_No_To_Turtles "It's a great day at Wendy's Widgets! How may we serve you?" If this is what you first hear upon calling a customer service department, you're likely Keep Reading...
[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Photo by Daderot Where do you expect to find great customer service? A high end hotel? Definitely. A fancy restaurant? Of course. A big department store? Absolutely. What about the Keep Reading...
In all of our businesses, we are committed to cultivating a culture of caring for our customers. But where does that culture come from? How do we get to the point where actively caring is so natural that it seems the obvious answer to throw in a pair of cozy socks when a customer orders Keep Reading...
[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Artwork by Rick & Brenda Beerhorst As a society, our language norms are becoming more and more relaxed. The same hold true in the business environment. But should it? While Keep Reading...
Great service in one-off situations is wonderful... for the customer who happens upon it. But it’s not enough to move the needle on general customer feelings about a company or to establish service as being part of brand identity. Rather, it’s imperative that a company deliver the unexpected time after time after time to a Keep Reading...
While we strive every day to create exceptional customer service moments for our customers, it’s equally important to extend those same efforts internally as well. Each member of our service team, and of our company at-large, benefits from the same care and consideration we so carefully hone for our cases. [fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left Keep Reading...
During the highest volume sales period of the year, there are bound to be hiccups. Having stock to fulfill orders, filling them correctly, shipping on time, and providing appropriate support are all things our customers expect. But as volume goes up for us as well as all of the other vendors we rely on both Keep Reading...
