Need to transfer a call to a colleague? Escalate a call to a manager? Route a call to the right person? Now you can! Easily transfer a call to a colleague in FuseDesk by clicking the Transfer button while in a call and picking a colleague to transfer the call to. In addition to picking Keep Reading...
Over the years, we've talked a lot about ensuring that it is easy for your customers to reach you and to interact with you. From prominently displaying multiple channels through which to contact you on your website, to logical phone trees (or live operators), to clearly developed FAQ's that are easy to find on your Keep Reading...
Even as more and more service issues get routed through digital channels, interaction with customers over the phone is still at the very heart of customer service. A lot of providing that service relies on the extensive training representatives get on both the company and its products and the adoption of the corporate culture. However, Keep Reading...
