The Math of Customer Service: Where is Your Money Going?

As a business owner, you are constantly managing expenses.  But have you given much thought to your hidden expenses, the ones that don’t send you an invoice every month?  In order to truly maximize your potential, there are two key metrics you need to be aware of. A path paved with gold The first often Keep Reading...

Don't Email Customers You Can't Email

Before you spend all that time writing a nice email reply to someone, wouldn't you like to know if they've opted-out or can't receive email from you? Now, each time the To Address changes on a case reply, FuseDesk checks the email address in Infusionsoft to see if it's single or double opted in. If Keep Reading...