What Does Dependable Service Look Like?

When cases come across our desks, they are not always issues that can be neatly wrapped up in one contact.  But with repeatedly delaying resolution for these cases, how do we stay squarely in the positive view of our customers?  It is quite simple: by being reliable.  But what does dependability look like when we Keep Reading...

I Stepped into Customer Service and Here’s What Happened

As our businesses grow, our attention gets pulled to new areas. Company growth, product offerings, partnerships, behind the scenes housekeeping... it all eats into the time we originally spent on the front lines, interacting with our customers, solving their problems, and answering their questions. I recently realized how very long it had been since I Keep Reading...