Common Barriers to Improvement

When a company comes to the realization that it's strayed from its core values or desired customer experience, it often results in a new push for its employees to reconnect with customers and to provide better service.  This sounds simple enough, but why is it so hard for this approach to succeed?  Common missteps in Keep Reading...

5 Easy Ways to Be Your Best

Customer service is not that different than other areas of our lives: it's more fun when we are energized and feeling like our best selves.  Our customers feel that energy and enjoyment from us and it becomes contagious, energizing them and making them feel happier for having interacted with us.  But how do you keep Keep Reading...