customer support representatives Archives - FuseDesk Help Desk and Messaging Platform

3 Phrases to Avoid
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3 Phrases to Avoid

Business, Customer Support Best Practices, Employees, Uncategorized

3 Phrases to Avoid

[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Artwork by Rick & Brenda Beerhorst As a society, our language norms are becoming more and more relaxed. The same hold true in the business environment. But should it? While Keep Reading...

Business, Customer Support Best Practices, Employees, Uncategorized|

Proactive Service Saves the Day
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Proactive Service Saves the Day

Business, Customer Support Best Practices, Employees, Uncategorized

Proactive Service Saves the Day

During the highest volume sales period of the year, there are bound to be hiccups. Having stock to fulfill orders, filling them correctly, shipping on time, and providing appropriate support are all things our customers expect. But as volume goes up for us as well as all of the other vendors we rely on both Keep Reading...

Business, Customer Support Best Practices, Employees, Uncategorized|

Prepare for the Holidays in 5 Simple Ways
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Prepare for the Holidays in 5 Simple Ways

Business, Customer Support Best Practices, Employees, Uncategorized

Prepare for the Holidays in 5 Simple Ways

[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Photo by NYPhotographic A chill may be in the air, but sales are about to heat up as the holiday season explodes at the start of November. Everyone in customer Keep Reading...

Business, Customer Support Best Practices, Employees, Uncategorized|

Correcting Course: Saving Cases That Are Going Sideways
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Correcting Course: Saving Cases That Are Going Sideways

Business, Customer Support Best Practices

Correcting Course: Saving Cases That Are Going Sideways

"That is why, no matter how desperate the predicament is, I am always very much in earnest about clutching my cane, straightening my derby hat and fixing my tie, even though I have just landed on my head." - Charlie Chaplin [fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" Keep Reading...

Business, Customer Support Best Practices|

Take the 30 Day Challenge
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Take the 30 Day Challenge

Business, Customer Support Best Practices, Employees, Setting the Standard

Take the 30 Day Challenge

I grew up writing thank-you notes. Real, honest-to-goodness, pen-and-ink, stamped and posted letters. More than simple habit, it's about what the commitment to expressing your thoughts and feelings in writing says about the character of the writer. About the joy such notes bring to the reader. Taylor Mali Marcus owns several small businesses. In one, Keep Reading...

Business, Customer Support Best Practices, Employees, Setting the Standard|

3 Easy Ways to Build Team Dynamics
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3 Easy Ways to Build Team Dynamics

Business, Employees

3 Easy Ways to Build Team Dynamics

[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Teamwork and team spirit - Hands piled on top of one another In the corporate world, it’s very common for companies to invest time, effort, and money into team building activities Keep Reading...

Business, Employees|

3 Simple Ways to Keep Your Representatives Happy
3 Simple Ways to Keep Your Representatives Happy

Business, Employees

3 Simple Ways to Keep Your Representatives Happy

Working as a customer service representative can be a difficult job. It can be repetitive and stressful to deal with endless customer questions, problems, and even anger, but there are ways to protect your customer service representatives from burnout. Training Providing your customer service representatives with a strong foundation of knowledge is one of the Keep Reading...

Business, Employees|

Circumventing Customer Service Burnout

Sure, customer service may seem like a cushy job, but it has some very rough edges. Dealing with comments, questions, problems, and complaints on a day-to-day basis can take a psychological toll. A few common sense tips can keep your reps from burning out and passing the bad attitude on to your customers. Stress Management Keep Reading...

Customer Support Best Practices|

Get It Done: Encouraging Reps To Trust Their Instincts

You don’t need much of an imagination to put together a worst-case customer service scenario. Say a consumer is emailing your rep about a lapse in service. Something went wrong, maybe not horribly wrong, but wrong to the point of irritating your customer. Already cranky, the customer shoots off a message to your representative. All Keep Reading...

Customer Support Best Practices|

Customer Support Success Story: Publix Super Market

Those of us on the West Coast may not have ever ventured into a Publix Super Market. Located primarily in Florida and the South, Publix has ranked higher in customer satisfaction than all of its competitors (including such grocery store giants as Whole Foods and Kroger) for over a decade. Whether you’re pedaling books, technology, clothing Keep Reading...

Customer Support Best Practices|