customer service skills

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How to Walk in Their Shoes

It’s no secret that having empathy, the ability to experience a situation from another’s point of[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Image courtesy of Lorenz Kerscher view, is one of the key ways in which we Keep Reading...

Don’t Be the Dead End

[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Photo courtesy of Vaikoovery Have you had this happen to you? You call a company with a need to have a problem rectified. You roll the dice and Representative X takes Keep Reading...

Are You Doing This Right?

In our increasingly connected world, we have the luxury of having many points of contact with our [fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Photo courtesy of Stewardship - Transforming Generosity customers. Between Facebook, Twitter, Instagram, email, the Keep Reading...

Language They Don’t Want to Hear

[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Photo courtesy of: Hobvias Sudoneighm To patronize: to talk to (someone) in a way that shows that you believe you are more intelligent or better than other people" — Merriam-Webster Keep Reading...

Are You Overlooking This Skill?

Is your customer service team struggling to consistently wow your customers? Copyright Nevit Dilmen Even if you carefully hired people with lovely personalities and a strong desire to assist your customers and leave them happy, your team may still be encountering problems. Depending on the complexity of your product or the nature of your customer’s Keep Reading...