When you and your team are developing guidelines and parameters for solutions to customers’ needs, whose standards are you measuring by? It’s very easy to begin shaping these standards with the intention of keeping the customer happy, but it’s very easy to become distracted by other issues, like cost. While profitability is what will keep Keep Reading...
The pressure to engage in data collection and analysis to produce metrics for your company can be overwhelming. The myriad points of data you may be encouraged to collect are even more overwhelming. But what metrics will actually help you gauge your company’s success as it relates to customer service and, ultimately, growth? For some Keep Reading...
Hiring an outstanding customer service team is the first step to providing legendary customer service. However, the hiring process is also one of the most challenging aspects of business. Here are 5 characteristics to look for when meeting with your candidates. 1. Friendly It might go without saying, but a customer service representative should be Keep Reading...
