Difficult Customer? Do These 5 Things

In life, and especially in customer service, we’re bound to encounter people who are generally difficult to deal with and can’t easily be placated. Having a customer service issue only compounds this fact and can make our job that much harder, but only if we let it. Here are 5 simple ways to handle these Keep Reading...

When You Get off on the Wrong Foot

If at first you don’t succeed, try, try again.” —Thomas H. Palmer In customer service calls, it is not infrequent for a customer to begin their call already upset by anything from a previous unsatisfactory attempt at resolving their issue, to dissatisfaction over the hold time, to a misstep on your part in the beginning Keep Reading...