Videos

Home/Videos

MasterMind Call: March, 2014

On this month's call we covered: Tracking and mastering customer feedback; Leveraging FuseDesk from Campaign Builder; Email Automation with FuseDesk Email Rules; Preparing for a Product Launch; and, Using FuseDesk with your webinars! * This is available in HD. After you click play, click the gear icon at the bottom of the player and choose Keep Reading...

MasterMind Call: October, 2013

On this month's call we'll cover:  Communicating with vendors and third parties on cases; Integrating FuseDesk with Campaign Builder; Using Legacy Webforms with FuseDesk; Merging Existing Cases (New!); Splitting Cases (New!); Working with FuseDesk cases IN Infusionsoft; Your live questions, best practices and more! * This is available in HD. After you click play, click the gear icon at the bottom Keep Reading...

MasterMind Call: April, 2013

On this month's call we'll cover: Linking FuseDesk with your WordPress Membership site; The recently released template editor; Email Reply Template best practices; How to add monthly specials or promos to ALL of your email replies; The new and improved notification system (including desktop notifications!); Our "in the works" ratings and feedback system (we want Keep Reading...

MasterMind Call: July, 2012

On this month's call, we cover the newly improved case and contact search; two new reports; how to reduce case assignment times, first response times and case resolution times; the visual new report picker; data caching and what you need to know; how to "unopen" a case; the upcoming rules and auto-assignment system; your questions; and more! Keep Reading...

MasterMind Call: May, 2012

On this month's call, we cover using interactive video surveys with Infusionsoft and FuseDesk, opening support tickets from voicemails, and integrating BaseCamp with Infusionsoft and FuseDesk. Helpful Links: QuiestionMine Interactive Video Surveys Basecamp for Project Management