When you create or edit a FuseDesk Workflow, you can optionally group your cases into rows.
You can group your cases by Rep, Department, Status, or Contact.
Grouping your cases in a workflow allows you to further visually organize your cases.
For example, if you service clients and have multiple open cases at a time for a client, grouping by client can let you see all of your open projects at a glance.
To change grouping on an existing workflow, click the edit button.