A Customer’s Favorite Word: Yes

Whenever a customer encounters anyone from your business, what do they want to hear?  In simplest terms, they want to hear “Yes”.  If a customer has a need or a want, hearing “Yes” not only meets their immediate expectations, it also makes them feel special.  Customizing the customer experience for the needs of each individual Keep Reading...

When Customer Service Feels Good

[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Photo by Zitona Qatar We all aspire to be companies who deliver excellent customer service, who make our customers love us. But what kinds of things can we do to Keep Reading...