You Need This to Provide Excellent Service

We all know that being on the front lines of customer service can be a challenge.  Representatives are faced with expectations of extensive product knowledge, policy and procedure adherence, dealing with displeased customers, and delivering every answer and every solution with the utmost friendliness.  We've previously discussed various ways to prevent service representative burnout, but Keep Reading...

Is the Real Gift in the Giving?

Following the craziness of Black Friday, Small Business Saturday, and Cyber Monday, both we and our customers may feel burned out on all of the retail transactions. However, in a period of such abundance for so many, what can we do to remember those who are not as lucky as we? For many companies, a Keep Reading...