Mixing Corporate Culture With Service

When we think of industries that have phenomenal customer service, airlines may not be what immediately comes to mind.  However, JetBlue has made it their mission to ensure their customers have not only an excellent travel experience, but an excellent time interacting with their various customer service teams.  They do so by carrying their commitment Keep Reading...

How Aware are You?

We talk all the time about how broad the demands on customer service are today.  There are so many channels that customers utilize to reach out to us through.  But if we are only monitoring the obvious social media channels, we're missing great opportunities to shine. [fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" Keep Reading...

Are You Overlooking This Skill?

Is your customer service team struggling to consistently wow your customers?[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Copyright Nevit Dilmen Even if you carefully hired people with lovely personalities and a strong desire to assist your customers Keep Reading...