Through the Eyes of Our Customers: Mapping Customer Experiences

If our goal is to provide our customers with an excellent experience from the moment they come into contact with our company until the time they complete their transaction, we have to invest time and energy into seeing things from our customers' perspectives. Have you ever visited a new town and looked for a destination Keep Reading...

Encourage Customers to Share

"Happiness held is the seed; happiness shared is the flower." --John Harrigan When our customers reach out to us with questions, requests for help, or for feedback, we have the opportunity to not only forge better, stronger relationships with them by providing excellent service, but also by helping them share the love.  In today's society, Keep Reading...