Stop Holiday Headaches the Easy Way

[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Angela Brown Elliot As the crush of the holiday season frenzy ramps up, is your company adequately prepared to meet the needs of your customers?  Don’t risk losing potential customers Keep Reading...

Mining for Reps

We can keep saying it till our vocal chords collapse, but it’s exceedingly important that your customer support representatives are knowledgeable in the products and services with which they’ll be assisting customers.  But extensive training, email templates and basic phone scripts aside, there’s another way to go about finding reps that will swoop in and Keep Reading...

Mind Readers

Sure, Miss Cleo could always tell who was a Libra and who was pregnant just by talking to them on the phone, and that guy on America’s Got Talent knew what each judge was drawing even while blindfolded, but your customers aren’t mind readers. Contrary to popular belief, they haven’t taken time out of their Keep Reading...