"It's the little details that are vital. Little things make big things happen." --John Wooden How often do we get sidetracked by the big things in customer service that we forget to pay attention to the little things? It is certainly important to hear and respond to what our customers contact us for assistance with, Keep Reading...
Have you ever contacted Customer Service and been connected with a representative that is too eager to help? If so, you'll know that having someone who is overzealous in their approach to help can backfire just as much as someone who is unmotivated to help. Lisa had a problem with a piece of electronics, so Keep Reading...
Most companies out there now provide access to customer service in four basic ways: on the telephone, by email, through a website, and via social media. But there are less common ways to deliver service and engage your customers that are worth exploring. Lights, camera, action! Many companies are melding social media with their FAQs Keep Reading...
You never know when the opportunity to do something outstanding will come knocking on your company’s door, but if you are [fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Dylan, dressed as a vacuum salesman, for Halloween always Keep Reading...
