You’re Wowing Your Customers… Now What?

If you’re one of the companies that’s already out there setting the standard for great customer service, it’s time to ensure that your happy customers who sing your praises can do so publicly. Never underestimate the power of these testimonials to both build your brand and bring in new customers. Here are a few easy Keep Reading...

The Math of Customer Service: Where is Your Money Going?

As a business owner, you are constantly managing expenses.  But have you given much thought to your hidden expenses, the ones that don’t send you an invoice every month?  In order to truly maximize your potential, there are two key metrics you need to be aware of. A path paved with gold The first often Keep Reading...