How Service Can Overshadow Crisis

[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Image courtesy of David Villarreal Fernández As a business grows and its number of transactions and products increases, the likelihood of a crisis also increases. It's simply math. We've talked Keep Reading...

Apologies in the News – Anthem

“Customers don't expect you to be perfect.  They do expect you to fix things when they go wrong.” - Donald Porter, V.P., British Airways   We’ve spoken frequently on the importance of taking ownership of missteps and apologizing properly to repair (and even strengthen) the relationships with customers; and it just so happens that a Keep Reading...