Recent Activity will show you all activity, including outbound emails, system wide, both yours and other reps’.
This is useful in a number of scenarios: Remember that case you replied to earlier today? Find it easily from Recent Activity!
Want to see how other reps are responding to cases? Recent Activity will show you how others are writing replies. Like something a colleague wrote? Tell them! See opportunities for improvement? Help each other by providing feedback on responses.
Recent Activity is also a great way to keep an eye on the language and tone used and the solutions being provided in outbound emails and is a great jumping off point for team training.