The subject line is fixed when the case is opened, and all future email correspondences with the customer will use that same subject line. You can not change the subject line.
Remember, FuseDesk is a case management system and not an email client!
The subject line is fixed when the case is opened, and all future email correspondences with the customer will use that same subject line. You can not change the subject line.
Remember, FuseDesk is a case management system and not an email client!