Communication Woes and How to Fix Them

We've discussed how to deal with angry customers, and how to foster empathy, and even how to apologize. These are all invaluable tools for dealing with our customers and leaving them with a positive impression, so let's add two more skills to our arsenal: reflection and validation. In general life, it is often our knee-jerk Keep Reading...

Building Rapport in 3 Easy Steps

[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Photo courtesy of The Tax Haven Forging a strong, positive relationship with your customers is impossible to do if you don't first lay the foundation by taking steps to build rapport. Keep Reading...

Going Beyond “I’m Sorry”

[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Source: bluemoonartistry In life, when somebody wrongs you, the first thing you truly want is an apology.  A good one.  And your customers are no different when they feel they have Keep Reading...