Learning new ways to make your customer service better is our main goal at FuseDesk. We value continuing our education and attending seminars in the name of growth. For you!
At our most recent seminar we attended, our goal was to find out more about the customer experience approach, and we learned some excellent stuff about the importance of customer expectations.
The information was from Forrester Research. Here are some of the expectations customers have of businesses today (from their perspective):
- Treat me as an individual.
- Make it fun.
- Make it easy to do what I need to do.
- Be consistent across channels.
- Let me help myself.
- Be open 24/7.
The takeaway? As people in the world of business, it’s our responsibility to get a deep understanding of the customer experience. We want to meet the expectations that matter most to our customers—and we encourage you to do the same!
Being better at customer service means you will come out ahead of the competition. It’s hard to find companies that treat their customers right, which means your customers will come to cherish you, along with your great product or service!