Keyboard Shortcuts and Hotkeys in FuseDesk

Calling all Power Users! Step up your game with Keyboard Shortcuts (aka “Hotkeys”) in FuseDesk.

Navigating around your FuseDesk app is a breeze with our keyboard shortcuts.

Click the ( ? ) Help Icon in the top right of any FuseDesk page and we’ll show you what keys are available for the view that you’re in.

Certain keys are universal and will help you navigate around your app.

Some keys apply to certain kinds of views, like list views. Think case queues, email queues, chats, contacts, and so on.

Other keys are specific to the view that you’re in, for example Settings, Case View, etc.

Universal Keyboard Shortcuts

Anywhere in FuseDesk, you can use the following key combinations to get where you want to go:

• H : Show on screen keyboard shortcuts
• SHIFT + C : Chats
• SHIFT + I : Inbox
• SHIFT + U : Unassigned
• SHIFT + A : All Open
• SHIFT + W : Workflows
• SHIFT + T : Trash
• SHIFT + E : Contacts
• SHIFT + R : Recent Activity
• SHIFT + P : Reports
• SHIFT + S : Settings
• SHIFT + V : Toggle Chat Availability
• SHIFT + D : Toggle Day / Night / Auto Mode
• . : Quick Search

List View Keyboard Shortcuts

When you’re viewing a list of items – for example cases, emails, or contacts – you can generally use the following keys:

• / : Search Items
• R : Refresh List
• DOWN ARROW : Move down an item
• END : Move to end of queue
• UP ARROW : Move up an item
• HOME : Move to top of queue
• SPACE : Select an item
• SHIFT + SPACE : Select a range of items
• ENTER : Open the selected item

View Specific Keyboard Shortcuts

Many shortcut keys will be specific to the page that you’re on. The best way to find out what’s available is to type H or simply click the ( ? ) Help Icon in the top right of each page.

Of note, here are some of the most common pages and their shortcut key mappings.

Unassigned Emails

• I : Ignore Email
• T : Assign Email to Case
• M : Merge and Assign

Case Queue

• T : Transfer / Reassign Case
• S : Change Case Status
• Z : View Snoozing Cases
• D : View Recently Closed Cases
• L : Apply Case Tags

Case View

• B : Back to Queue / Workflow
• X : Next Case
• S : Change Case Status
• T : Transfer / Reassign Case
• E : Edit Contact
• K : Relink Case to a Different Contact
• R : Reply by Email
• N : Add a Note
• A : Run Automation
• L : Apply Case Tag

Settings

• M : My Preferences
• D : Departments
• T : Templates
• B : Billing
• O : App Options
• L : Case Tags
• R : Support Reps
• A : Automations
• I : Chat Settings
• P : API Keys

Settings / Templates

• E : Email Templates
• N : Note Templates
• S : Snippets

Again, the best thing to do on a given page is to simple type H to show available shortcut keys or click the (?) Help Icon at the top of the page.