You now have the ability to save drafts of your email replies and pick up where you left off later on.
Simply click the save icon in your email reply and a draft will be saved for you while you work. Open the case back up later, and pick up right where you left off.
Thank you to Ashleigh, Vania, Terry, and Teri for the suggestion and support. Got a great idea for a new feature? Let us know!