To send files back along with your email reply, simple select the files you’d like to send next to where it says Attachments in your email reply.
Please note that due to the way Infusionsoft is setup to send email replies, instead of attaching the files, we add a secure link to your email reply to download the files online. For more information on how to attach files, please see our attachment support page.
The release of support for attachments also comes with some minor cosmetic improvements to the case viewer making it easier to see the various emails, notes, transfers, attachments and calls associated with a given case. Enjoy!