Now, if you have a handful of open emails on the same topic sitting open in your inbox, you can with a few quick clicks respond to them all.
When might you use this?
Let’s say you run a webinar and get a bunch of emails from folks saying it wasn’t working and asking if there will be a replay.
Or perhaps you had an issue on your site and have a growing number of new cases from folks who can’t login to their accounts due to a technical error.
What if you had a marketing campaign where the first 15 people to email back won a prize and the rest did not and you wanted to respond to each of the two groups with a different template.
The possibility are endless, but the solution is the same:
- Make sure you have the template that you want to use already setup in Infusionsoft.
- Check the box next to the cases to which you want to bulk reply
- Click the
Bulk Reply...
button - Select your template
- Select a new status (close the case, keep it open or keep it as new)
- Click the Bulk Reply button!
Enjoy and thanks again to Kristen for fast-tracking this!