Just to the right of the Case Search box is the Advanced button. Clicking Advanced Case Search will open up your search options.
From here you can search by text, department, rep, case status, case tag, date opened, date assigned, date first responded to, date closed, and more!
For example, you could pull up a list of:
- Recently closed cases
- All snoozing cases
- Cases with a particular case tag
- Cases opened during a particular date range
- Cases first responded to today
- And so much more!
Give it a try today and be prepared to be amazed at how easy it is to find the exact case you are looking for!