When It’s Too Much Help

Have you ever contacted Customer Service and been connected with a representative that is too eager to help?  If so, you'll know that having someone who is overzealous in their approach to help can backfire just as much as someone who is unmotivated to help. Lisa had a problem with a piece of electronics, so Keep Reading...

Are You in Service?

If you take stock of your employees, how many of them are in customer service? What percentage[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Image courtesy of Yoel Ben-Avraham of your company is dedicated to service? One common Keep Reading...