Discover FuseDesk for GoHighLevel

Check out how easy it is to get logged in, setup, and delighting your customers!


Invite GoHighLevel Users to FuseDesk or login through GoHighLevel

Invite Your GoHighLevel Team

With our LoginSync technology, you can easily invite your GoHighLevel team to log right into FuseDesk!

No need to set up team members manually in FuseDesk and no new usernames for your team. Your team can even login to FuseDesk through GoHighLevel without needing yet another password!

Emails Direct to FuseDesk

Simply forward your existing support@ and info@ like email addresses into FuseDesk with ease.

With forwarding turned on, support emails come into FuseDesk, we automagically link the emails to the right GoHighLevel contact, save the email to the contact record in GoHighLevel, and let your team get to work on delighting your customer.

Enable Email Forwarding in FuseDesk
GoHighLevel connected to FuseDesk Case Queues

Two Simple Screens

Instead of training your team and new hires on all of GoHighLevel, simply show them FuseDesk’s two simple screens!

First are Case Queues where you can see a live updating list of cases in a given queue like your Inbox, a colleague’s inbox or cases assigned to a department.

Resolve a Case

The second screen in FuseDesk is where you actually resolve cases.

In this Case View, you can the full details of the linked GoHighLevel Contact, one-click access the GoHighLevel contact, reply via email, log a note or a call, run GoHighLevel Automation, apply GoHighLevel Tags, and more!

FuseDesk Case View connected to GoHighLevel Contacts

But But That’s Not All…

FuseDesk Makes It Easy to Handle Your Cases with Ease!

Log Calls and Notes

Easily log phone calls and internals notes right on a case in FuseDesk.

Phone calls and internal notes can even leverage powerful FuseDesk note templates including GoHighLevel merge fields!

All logged calls and internal notes are also stored on the contact’s record in GoHighLevel with a link back to the case in FuseDesk!

Log Calls and Notes into GoHighLevel
Add Contacts to GoHighLevel Automations

Run GoHighLevel Automations

Leverage the full power of GoHighLevel by running Automations right from FuseDesk.

Need to cancel a subscription, untag someone as a current customer, tag someone as a past customer, remove site access, and add them to a reactivation campaign?

Easy! One Click runs the GoHighLevel Automation AND saves the results to case history.

Case History in GoHighLevel!

If your team is trying to track your existing email or help desk cases in GoHighLevel, this typically involves wasted time copying, pasting, and switching between multiple systems a dozen times just to get back to one customer.

FuseDesk handles all of this automagically behind the scenes! Inbound emails, reply emails, calls, internal notes, live chats, SMS conversations, Facebook Messages and more are stored on the GoHighLevel contact record!

Case History in GoHighLevel!

Transfer and Escalate Cases

Each FuseDesk case is assigned to one rep in one department. No more “lost” emails or emails “falling through the cracks.”

Cases can be easily transferred between team members, or escalated to supervisors or managers as needed assuring that customers get the help they need – fast.

Gem Stones + Recent Activity

Our colored “gemstones” on the side of FuseDesk show you at a glance which departments and reps are staying on top of their cases and where help might be needed.

Couple that with our live “Recent Activity” feed and you can see everything happening in your app as it happens.

ActiveCampaign FuseDesk Gem Stones and Recent Activity in FuseDesk

Built-In Reporting

“What Gets Measured Get’s Done” – Peter Drucker

With FuseDesk’s suite of reports, you can quickly see how quickly cases are getting assigned, responded to, and resolved. You can track how satisfied your customers are. You can even spot trends between reps or departments.

Reports can be easily exported and even added directly into your third party dashboards!

Not Just Cases – Messaging, Too!

FuseDesk is Your Messaging Platform for GoHighLevel!

Live Chat for GoHighLevel

Live Chat for GoHighLevel

Chat with your website visitors right from FuseDesk. Get the information your team needs to close more sales and support your customers.

Live Chats automagically link to your GoHighLevel contacts and your team can run GoHighLevel automations right from the live chat!

Facebook Messenger for GoHighLevel

Your customers are looking for you on Facebook. They want to message your business. Is your team prepared to respond and support your clients?

With FuseDesk Chat, your team can respond to Facebook Messenger chats right from FuseDesk. Intelligently link chats directly to the right GoHighLevel contact, run GoHighLevel automation, and more!

Facebook Messenger for GoHighLevel
SMS Text Message Chats for GoHighLevel

SMS Text Message Chats for GoHighLevel

Automated text messages to your list can be wonderful, but what do you do when your prospect or customer texts you back?

With FuseDesk’s SMS text messaging, your team can get text responses directly into FuseDesk Chat. FuseDesk Automagically links chats directly to the right GoHighLevel contact, and empowers your team to run GoHighLevel automation, and more!

Getting Started Has Never Been Easier!

Get Your Free FuseDesk App Today – No Credit Card Required!


“Setting up our FuseDesk app was incredibly easy. It was a simple three step process that I could have done in my sleep. Thanks!”

– Ian Welsh, CFO, GoMobile Solutions