Reports

//Reports

How can I view my FuseDesk API Usage?

To view your FuseDesk API Usage, head to the Billing Page under Settings. The Billing Page shows you how much your app has been using the FuseDesk API and provides one click access to richer reporting with more details on API Usage. Each new Seat that you add in FuseDesk increases the number of FuseDesk API [...]

2017-06-01T15:20:33+00:00Help, Reports|0 Comments

MasterMind Call: December, 2016

On this month's call, we discussed: Personalized Support Best Practices; NEW! Advanced Automation Rules; NEW! Slack Integration; NEW! Case Tag Management; Strategic Planning for 2017 https://www.youtube.com/watch?v=vFQa-r5MLKs Note Template Ideas Phone Call Scripts Procedural Checklists Frequently Used Notes (like "Left Voicemail…") Strategic Planning (Free Gift) On this call, our guest speaker Laura Posey, shared best practices [...]

Kaizen and Continuous Never Ending Improvement

Join us for a short walk down Kaizen Road where we'll explore a recent journey we had in rolling out new case queue stats... One of our core values is Kaizen, the practice of Continual, Never Ending, Improvement. When we train customer support teams and managers, we often talk about the reports that matter most being [...]

MasterMind Call: January, 2016

On this month's call we covered: Searching like a Pro, Advanced Case Search, WordPress Plugin Updates, Case Review Best Practices, FuseDesk LIVE, and Your LIVE Q&A! https://youtu.be/VyfCGC4vcKA?rel=0&showinfo=0 Basic Searches Mentioned during the call were these great examples of searches that you can try from the sidebar: Bob (name starts with Bob) B S (first name starts with B, last with S) [...]

What is the Best Way to Track and Master Customer Feedback?

Using the feedback in FuseDesk will allow you to find out how well your support teams are handling cases in real-time or over time. Let’s configure your feedback settings: In FuseDesk, go to Preferences, then Departments. Ratings and Feedback will be at the bottom Configure feedback settings by department. Feedback Delay - How long after [...]

Viewing Sent Emails and Case Replies

Recent Activity will show you all activity, including outbound emails, system wide, both yours and other reps'. This is useful in a number of scenarios: Remember that case you replied to earlier today? Find it easily from Recent Activity! Want to see how other reps are responding to cases? Recent Activity will show you how others are [...]

2015-06-09T14:20:40+00:00Cases, Reports|0 Comments