In FuseDesk, individual cases can have Case Tags which are helpful in 3 ways. First, organizationally, case tags let you organize your cases so at a glance you can see what your cases are about right from a Case Queue. In your Workflows, you can even organize your cases into Workflow stages or columns based Keep Reading...
In order to make and receive phone calls in FuseDesk, you'll need to provide microphone access in your browser. If you've previously denied access to the mic, or you have it disabled for all sites, you can selectively enable microphone access for FuseDesk. Enabling Microphone Access in Chrome In the top right of Chrome, click Keep Reading...
Need to transfer a call to a colleague? Escalate a call to a manager? Route a call to the right person? Now you can! Easily transfer a call to a colleague in FuseDesk by clicking the Transfer button while in a call and picking a colleague to transfer the call to. In addition to picking Keep Reading...
FuseDesk helpfully remembers the last country and timezone that you use each time that you add a new contact. This way, when you come back to add a new contact, the country and timezone will be preset to what you most recently used. To see this in action, click New on the navigation and choose Keep Reading...
FuseDesk allows you and your team to easily block specific phone numbers, emails, countries, IP addresses, and more from creating new live chats or cases in your app. When a new message, chat, SMS, or email, etc. comes, we check all of your blocks to see if there are any matches, and if so, immediately Keep Reading...
By default, team member logins to FuseDesk expire every 90 days. This security best practice can help you with security compliance policies that you may have in your business or be required to have by third parties. Enterprise apps can customize this setting from App Options and adjust password expiry shorter or longer, or even Keep Reading...
Ever start replying to a case and then get pulled away by something else? Or start writing a note on a case before heading somewhere else to look up a related case? Fear not! Your hard work is easy to find again with Drafts in FuseDesk! FuseDesk automagically saves your unsent email drafts, unsaved notes, Keep Reading...
Calling all Power Users! Step up your game with Keyboard Shortcuts (aka "Hotkeys") in FuseDesk. Navigating around your FuseDesk app is a breeze with our keyboard shortcuts. Click the ( ? ) Help Icon in the top right of any FuseDesk page and we'll show you what keys are available for the view that you're Keep Reading...
Many FuseDesk reports average data in a period of time for you, for example, the average first response time per week or the average case rating per month. At the top of reports that average data, we'll show you the Average of the Average in the report legend. It's important to note that an Average Keep Reading...
Ready to receive phone calls from your prospects and customers right in FuseDesk? With inbound phone call handling for FuseDesk, you can not just make outbound phone calls from FuseDesk, but also receive them right in your FuseDesk app! To get started, you'll want to connect Twilio under Chat Settings in FuseDesk. Once you've added Keep Reading...
